Refund policy
RETURN & REFUND POLICY
Many Valley Girl Gospel products are made or printed specifically for each order. We accept return/refund claims for products that arrive damaged, defective, misprinted, or incorrect. We do not accept returns or exchanges for buyer's remorse, change of mind, or an incorrect size, color, or item selected by the customer.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
Please contact us within 14 days of delivery at valleygirlgospel@gmail.com. Include your order number, a description of the issue, and clear photographs showing the damage, defect, misprint, incorrect item, and packaging when applicable.
We will review the claim. If approved, Valley Girl Gospel will arrange the appropriate resolution, which may include a replacement or refund. Customers are not responsible for return shipping costs for an approved damaged, defective, misprinted, or incorrect-item claim. Please do not mail an item back unless we provide return instructions.
BOOKS
Our books are printed and fulfilled by Lulu. If a book arrives damaged, defective, incorrectly printed, or is not the item ordered, report it within 14 days of delivery. We will review the claim and work with our fulfillment partner on the appropriate approved resolution.
REFUND TIMING
Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank, card issuer, or payment provider may require additional time for the credit to appear.
CANCELLATIONS & ORDER CHANGES
Because products may enter production shortly after an order is placed, cancellations and order changes cannot be guaranteed once production has begun. Contact us as soon as possible if you need assistance.
CONTACT
Email valleygirlgospel@gmail.com or call (479) 746-4525. Please do not send returns to our business address unless we provide return instructions for an approved claim.